Career paths

The typical ladder from first IT job to network engineer: what each role really does day to day, and which lesson on this site gives you a taste of it. An early sketch: each stage will grow into a full guide as the curriculum does.


  1. Entry · where almost everyone starts

    Help Desk / IT Support

    You are the first call when “the internet is down.” The job is structured troubleshooting: is it the cable, the IP, the DNS, or the app? People skills matter as much as command-line skills, but the commands close the tickets.

    A day in the life

    • Walk a caller through their cable, IP and DNS before anything gets escalated
    • Reset passwords, reimage laptops and keep the ticket queue moving
    • Run ipconfig, ping and nslookup to find where a connection actually breaks
    • Write the fix down so the next person recognises the pattern
    • ping
    • ipconfig
    • nslookup
    • DNS basics
    • ticketing

  2. Monitoring · the network’s night shift

    NOC Technician

    In a Network Operations Center you watch dashboards for a living: link down, latency up, circuit flapping. The core skill is reading device output fast and knowing which alarms matter: escalation judgement is the whole job.

    A day in the life

    • Watch link, latency and circuit dashboards across dozens of sites at once
    • Decide which alarm is a real outage and which is just noise
    • Read show output to confirm a device’s state before waking anyone
    • Hand the incident to on-call with the evidence already attached
    • monitoring
    • SNMP
    • show commands
    • escalation
    • on-call

  3. Operations · you own the boxes now

    Network Administrator

    The switches, VLANs, DHCP scopes and firewall rules of one organisation are yours. Less firefighting, more deliberate change: plan it, configure it, verify it, document it. This is where the Cisco track’s hands-on skills become daily work.

    A day in the life

    • Plan a VLAN or firewall change, then apply it inside a maintenance window
    • Configure switches and DHCP scopes for a new floor or office
    • Verify every change with show commands and document what moved
    • Keep device configs backed up and under version control
    • Cisco IOS
    • VLANs
    • DHCP
    • change control
    • documentation

  4. Design · the architecture chair

    Network Engineer

    You design networks instead of just running them: routing topologies, redundancy, segmentation, capacity. The questions get bigger, not “why is this port down?” but “what happens to traffic when this whole site goes down?”

    A day in the life

    • Design routing and redundancy so one failure doesn’t take a site down
    • Model where traffic goes when a link or device disappears
    • Set the segmentation and capacity plan before hardware is racked
    • Review other engineers’ configs and own the standards they follow
    • OSPF
    • BGP
    • redundancy
    • segmentation
    • capacity planning

Honest scope note

This guide is deliberately young: four stages, one representative lesson each, no salary tables copied from job boards. It grows with the curriculum; the build log tracks when.